‘Ultimately (and as always), it boils down to the team, and then more specifically to the individual. No book or method in the world can substitute for individual skill, drive, and initiative. I think that too often the managers at many companies think that process can somehow iron out their people problems, and this inevitably leads to projects that fail. It’s rather like cooking: if you don’t start out with quality ingredients the food will taste lousy even if it looks good.’
In this case, Ace was referring to software development. But . . . I’ve seen the same dynamic at work in other office teams, manufacturing teams, social clubs, sports clubs, just about anywhere.